Refund & Return Policy

Refund & Return Policy

At afterhours, we stand behind the quality of every product we ship. Each item is carefully inspected and tested before leaving our facility.
Because of this, we offer refunds and replacements only in specific, eligible situations, outlined clearly below.

Eligible Returns (Must Meet ALL Conditions)

To qualify for a return or replacement, the item must:

  1. Arrive damaged, defective, or not as described.

    • Photo/video proof is required within 7 days of delivery.

  2. Be unused and in its original packaging.

    • For hygiene, safety, and quality-control reasons, used or opened products cannot be returned.

  3. Be approved by our support team before being sent back.

    • Unauthorized returns will not be accepted or refunded.

Non-Eligible Reasons for Refund

To protect our customers and our business from bad-faith claims, refunds are not provided for:

  • Change of mind

  • Buyer’s remorse

  • Finding a cheaper price elsewhere

  • “Didn’t like it” / “Didn’t work as expected” without valid defect proof

  • Minor cosmetic imperfections that do not affect function

  • Incorrect address entry or failure to collect package

  • Delays caused by couriers or customs (outside our control)

Defective or Incorrect Item Claims

If an item arrives damaged or incorrect:

  1. Contact us within 7 days of delivery.

  2. Provide clear photos/videos of:

    • Product received

    • Packaging + shipping label

  3. Once verified, we will send a free replacement.

  4. Refunds are only issued if a replacement is not possible.

Lost or Stolen Packages

If tracking shows the package as delivered, we are not responsible for lost, stolen, or uncollected parcels.
We may offer a one-time courtesy replacement at our discretion, but this is not guaranteed.

Order Cancellations

Because orders begin processing immediately:

  • Cancellations are only possible within 1 hour of purchase.

  • After this window, the order may already be packed or shipped and cannot be cancelled.

Return Shipping Costs

Unless the product arrived damaged/incorrect:

  • Customers are responsible for return shipping costs.

  • We do not refund original shipping fees.

Refund Approval

Refunds are issued only after the returned product is received and inspected.
If the item shows signs of use, damage, or tampering, no refund will be issued.

Chargebacks

We take fraudulent chargebacks seriously.
All orders are protected with delivery confirmation, tracking, and support logs.
Any chargeback attempts that violate this policy will be contested with full evidence.

Policy Agreement

By placing an order, customers agree to all terms listed in this Refund & Return Policy.